Profile Summary
Accomplished System Administrator, DevOps Engineer, and Web Developer with over 8 years of experience managing large-scale Linux, Unix, and Windows environments. Proven ability to reduce system downtime by 30% through effective automation, containerization, and security hardening measures.
Adept at orchestrating robust CI/CD pipelines, I have also developed dynamic web applications using Python, Django, HTML5, and CSS3—deploying and automating workflows with GitHub Actions. I am continuously expanding my expertise with industry-leading tools and technologies.
Work Experience
Site Reliability Engineer - IBM (Jun 2021 - Present)
- • Managed over 500 servers running diverse operating systems including RHEL, AIX, SUSE, Ubuntu, Debian, and Windows Server.
- • Implemented patches and updates via shell scripts and Ansible, ensuring system security and reducing vulnerability risks.
- • Installed and renewed SSL certificates; deployed Endpoint Detection and Response (EDR) solutions to enhance system security.
- • Monitored systems using Nagios and API monitoring tools; integrated Grafana and Prometheus for advanced visualization.
- • Developed comprehensive infrastructure documentation with Wiki.js and GitHub, streamlining team communication.
- • Engineered and maintained CI/CD pipelines using Jenkins, Travis CI, and integrated SonarQube for code quality.
- • Configured and maintained web servers with Nginx, Apache, and managed containerization using Docker, Podman, and Rancher Desktop.
- • Utilized ServiceNow for IT service management and operational support.
System Engineer - EY (Feb 2020 - May 2021)
Delivered top-tier software support by diagnosing and resolving issues promptly, reducing system downtime by 30% and ensuring seamless business operations.
Software Support Specialist: Leveraged strong troubleshooting skills to resolve complex software issues, collaborated effectively with development teams, and escalated vendor-related challenges when necessary. Achieved faster resolution times and improved user satisfaction.
System Engineer - Netsoft Consulting Services (P) Ltd (Dec 2018 - Feb 2020)
- • Installed, configured, and maintained diverse software applications and operating systems.
- • Diagnosed and resolved user issues with a focus on minimizing downtime and boosting operational efficiency.
- • Managed IT infrastructure effectively, ensuring smooth network and system operations.
Solutions Engineer - Quatrro (May 2018 - Dec 2018)
- • Provided proactive remote technical support for US-based customers, ensuring high satisfaction rates.
- • Configured Microsoft Outlook and performed efficient software/hardware troubleshooting to resolve user challenges.
Education
MCA - Jain University, Bangalore (2024)
BCA - Magadh University (2017)
Key Skills
Projects
Exam Portal (6 Months)
Developed an online platform to manage exams, courses, questions, and results. This initiative improved exam processing speed by 25% and enhanced user experience. View on GitHub
LMS Project (6 Months)
Engineered a comprehensive Learning Management System with Django, streamlining course, student, and instructor management. The system increased process efficiency and provided intuitive user navigation. View on GitHub
Dynamic Web App (6 Months)
Developed a fully responsive web application using Python, Django, HTML, and CSS. The site is hosted on GitHub Pages with automated deployments via GitHub Actions. Integrated RESTful APIs and utilized Postman for API testing. View on GitHub
CI/CD Pipeline Automation (4 Months)
Engineered an automated CI/CD pipeline leveraging GitHub Actions, streamlining the development and deployment processes for various projects. This setup enhanced code integration and delivery efficiency. View on GitHub
Certifications
Monitor and Manage Google Cloud Resources Skill Badge
Issuer: Google
Issued: Oct 2024
The Basics of Google Cloud Compute Skill Badge
Issuer: Google
Issued: Oct 2024
AWS Knowledge: Cloud Essentials
Issuer: Amazon Web Services (AWS)
Issued: Jan 2024
AWS Knowledge: Architecting
Issuer: Amazon Web Services (AWS)
Issued: Oct 2023
Pen Testing, Incident Response & Forensics
Issuer: IBM
Issued: Sep 2023
Networking Essentials
Issuer: Cisco
Issued: Feb 2023
AWS Cloud Quest: Cloud Practitioner
Issuer: Amazon Web Services (AWS)
Issued: Dec 2022
Docker Essentials: A Developer Introduction
Issuer: IBM
Issued: Nov 2022
Cloud Core
Issuer: IBM
Issued: Sep 2021
IBM Cloud Essentials
Issuer: IBM
Issued: Sep 2021
Cybersecurity Essentials
Issuer: Cisco
Issued: Nov 2020
Introduction to Cybersecurity
Issuer: Cisco
Issued: Nov 2020
Apsara Clouder - Cloud Computing Specialist Certification
Issuer: Alibaba Cloud
Issued: Oct 2020 · Expired Oct 2022
Credential ID: ACLC03201000037934
CyberArk Certified Level 1: Trustee Exam
Issuer: CyberArk
Issued: Oct 2020
Credential ID: b0d6c042-88a7-3635-874b-8eb3ee3d5544
CEFR level B1
Issuer: British Council
Issued: Jun 2020 · Expired Jun 2021
Credential ID: f04f98c2
Digital Marketing
Issuer: Accenture
Issued: Jun 2020
Credential ID: 9bhznd3
NSE-1 Network Security Associate
Issuer: Fortinet
Issued: May 2020 · Expired May 2022
Credential ID: i5NVhiBGEi
NSE-2 Network Security Associate
Issuer: Fortinet
Issued: May 2020 · Expired May 2022
Credential ID: v8EpvoHmls
Security Certified Network Specialist (SCNS)
Issuer: DefensityOne
Issued: May 2020
Credential ID: 17679494
Amazon Web Services Solutions Architect Associate
Issuer: Udemy
Issued: Apr 2020
Masters of Network Administrations-MNA
Issuer: Jetking Infotrain Limited
Issued: Apr 2018
Credential ID: JK-DE-CT-00378
C Programming
Issuer: Spoken Tutorial, IIT Bombay
Issued: May 2016
Credential ID: 610884EDMJ
Contact & Social
Email: sameeralam3127@gmail.com
GitHub: sameeralam3127
LinkedIn: Sameer Alam
Website: computecentral.in