Sameer Alam

Technical Support Professional | DevOps, SRE, Platform Engineering, Python Automation, Kubernetes, Ansible, CI/CD

Profile Summary

Technical Support Professional with 8+ years of experience across Linux/Unix administration, enterprise technical support, DevOps, automation, and cloud-native operations. Focused on saving engineering time by automating repetitive work with Shell, Python, and Ansible while supporting secure, reliable, and scalable infrastructure.

Current stack includes Python Automation, Python FastAPI, Python DSA, Ansible Playbooks, and Shell/Python scripting with hands-on work in Docker, Podman, kind, Kubernetes, and GitHub Actions. I am also deepening my platform engineering skills through OpenShift sandbox labs, weekend study in system design and Kubernetes, regular CNCF / DevOps / SRE event participation, and building AI chat, agent, and GitHub bot workflows hosted on Render.

Work Experience

Technical Support Professional - IBM (Jun 2021 - Present)

  • • Provide enterprise technical support and platform operations for 500+ servers across RHEL, AIX, SUSE, Ubuntu, Debian, and Windows Server environments, contributing to stable service delivery and faster issue resolution.
  • • Automate repetitive operational tasks with shell scripts, Python scripts, and Ansible playbooks, improving turnaround time for patching, health checks, and standard support activities.
  • • Designed and maintained automation for SSL certificate lifecycle management, reducing manual effort and helping teams standardize certificate renewal and deployment processes.
  • • Work daily with Docker, Podman, kind, and Kubernetes while deepening container platform engineering capabilities through OpenShift sandbox labs and local macOS environments using Rancher Desktop.
  • • Support monitoring, problem determination, and root cause analysis using Nagios, API monitoring tools, Prometheus, Grafana, logs, and system-level troubleshooting practices.
  • • Contribute to CI/CD and deployment automation with GitHub Actions, Git-based workflows, and scripting support for containerized and microservice-oriented environments.
  • • Act as a technical advisor within the current project by contributing runbooks, documentation, operational guidance, and automation ideas that improve team productivity and system reliability.
  • • Drive continuous learning in platform engineering, OpenShift, CI/CD, and AI-assisted automation, including chat and agent integrations to reduce repetitive support effort.

System Engineer - EY (Feb 2020 - May 2021)

Delivered high-quality application support for enterprise systems built on PHP, Java, and web technologies, diagnosing production issues and implementing fixes that reduced system downtime by 30%.

Application Development & Support: Implemented enhancements, modified existing codebases, and developed internal tools to improve system efficiency and troubleshooting capabilities.

Code Maintenance & Improvements: Reviewed and updated legacy application modules, optimized logic, and implemented improvements to maintain stability and performance across business-critical applications.

Release & Deployment Management: Managed frequent manual deployments and production updates including HTML/UI changes, configuration updates, and hotfix releases in environments where modern CI/CD pipelines were not yet implemented.

Collaborated closely with cross-functional teams including developers, QA, and infrastructure teams to troubleshoot issues, validate fixes, and ensure smooth production releases.

System Engineer - Netsoft Consulting Services (P) Ltd (Dec 2018 - Feb 2020)

  • • Provided technical support and maintenance for enterprise software applications, troubleshooting production issues and ensuring minimal downtime for business operations.
  • • Assisted in debugging and resolving issues across PHP, Java, and web-based applications while coordinating with development teams for code fixes.
  • • Performed application updates including HTML/UI modifications, configuration adjustments, and patch deployments across multiple environments.
  • • Installed, configured, and maintained diverse software applications and operating systems while ensuring system reliability and performance.

Solutions Engineer - Quatrro (May 2018 - Dec 2018)

  • • Provided proactive remote technical support for US-based customers, resolving system and application issues while maintaining high customer satisfaction.
  • • Configured Microsoft Outlook, email systems, and performed efficient hardware/software troubleshooting to resolve end-user challenges.
  • • Diagnosed network, application, and operating system issues, ensuring timely resolution and stable system performance.

Education

MCA - Jain University, Bangalore (2024)

BCA - Magadh University (2017)

Key Skills

Strong fit for container and platform-focused roles requiring Kubernetes fundamentals, Linux administration, Git-based workflows, automation with Shell/Python/Ansible, CI/CD delivery, problem determination, root cause analysis, Agile collaboration, and clear written and verbal communication.

Python Automation Python FastAPI Python DSA Shell Scripts & Python Scripts Ansible Playbooks Linux / Unix Administration Kubernetes Kubernetes Microservices Deployment Docker Podman kind Rancher Desktop OpenShift (Learning) Platform Engineering GitHub Actions CI/CD Jenkins / Travis CI Git & GitHub Root Cause Analysis & Debugging Prometheus & Grafana Nagios & API Monitoring SSL Certificate Lifecycle Automation AI Chat & Agent Automation Agile / Jira ServiceNow Technical Advisory & Documentation

Projects

SecureExamPortal

Secure online exam portal built for the MCA project with authentication, monitoring, and exam integrity checks for safer online assessments. View on GitHub

llm-dev-kit

Local LLM and RAG development toolkit using Ollama, Streamlit, ChromaDB, and Redis for prompt experiments, PDF workflows, vector search, and Docker-ready AI development. View on GitHub

ipmg

Enterprise-ready Python CLI for IP management and ping monitoring with parallel network scanning, subnet discovery, hostname resolution, scheduled checks, and XLSX/CSV/JSON reporting. View on GitHub

Monitoring

Docker-based monitoring stack for Linux containers using Prometheus, Grafana, Node Exporter, and cAdvisor to improve infrastructure visibility and troubleshooting. View on GitHub

ansible-smart-os-health-check

Agentless Ansible playbook that collects Linux server CPU, memory, disk, process, and user metrics and generates a clean HTML health report without requiring Prometheus or Grafana. View on GitHub

KubeRescue

Autonomous Kubernetes failure detection and policy-driven auto-remediation engine designed for SRE workflows and faster recovery from platform incidents. View on GitHub

ansari

Advanced native scripting project for automated resource integration, reflecting my ongoing work on reusable automation patterns and developer productivity tooling. View on GitHub

ComputeCentral Blog

Ongoing DevOps, SRE, and platform engineering blog where I publish practical notes, automation learnings, and hands-on experiments from my daily work and weekend deep dives. Visit Website

Certifications

Monitor and Manage Google Cloud Resources Skill Badge

Issuer: Google

Issued: Oct 2024

The Basics of Google Cloud Compute Skill Badge

Issuer: Google

Issued: Oct 2024

Contact & Social

Location: Bengaluru, India

Languages: English, Hindi

Phone: +91 99XXXX0877

Email: sameeralam3127@gmail.com

GitHub: sameeralam3127

LinkedIn: Sameer Alam

Website: computecentral.in